The ads all look the same, every website claims “five-star service,” and the price gap between cleaners can be bigger than your bond. Before you gamble on the cheapest quote, run our 7-point reliability check. It only takes ten minutes and can save you weeks of frustration, missed inspections and surprise fees.

1. Verify real-world reviews, not just star counts

• Open the Google Business profile and filter by “Newest.” Recent feedback proves the company is still firing on all cylinders.
• Look for specific details (“removed red dust from jarrah floors”)—generic praise can be bought.
• Scan owner replies; polite, solution-oriented responses show solid after-care.

Need examples? We break down why detailed, timely reviews boost trust in Why Local Reviews Matter for Cleaning Businesses in Perth.

2. Demand proof of police checks & insurance

Legit companies provide:

1. Current WA National Police Certificate for every technician.
2. Public-liability cover of at least \$10 million.

3. Ask about eco & safety credentials

• GECA or ISO-14001 product certifications keep indoor air healthy.
• Colour-coded cloth systems stop cross-contamination between bathrooms and kitchens.

If a rep can’t name their chemicals, move on.

4. Inspect their process, not just the promise

Reliable cleaners explain:
• Step-by-step workflow (pre-vac, hot-water extraction, turbo dry).
• Equipment specs (4 000 psi washers, HEPA vacs) and why they matter.
• Photo or digital job reports you’ll receive after each visit.

See how we document results in this Bassendean client case study.

5. Check pricing transparency & add-on logic

Ask:
• Is GST included?
• Are weekend or “north-of-the-river” surcharges hidden in the fine print?
• What does standard actually cover, and which extras cost more (carpet steam, windows, gutters)?

A trustworthy provider gives you a line-item quote that won’t budge on job day.

6. Clarify guarantees and re-clean windows

A verbal “we’ll fix it” means nothing if the landlord cuts your bond. Look for:
• Written timeframe (e.g., 72 hours) to report issues.
• Free return visit policy—no call-out fee.
• Process for photo evidence and escalation.

ADD Bhutan posts its guarantee publicly and logs every re-clean—see the stories on our live Testimonials feed.

7. Evaluate communication speed & professionalism

• Test response time with a weekday email and a weekend SMS.
• Note tone: friendly and helpful, or copy-pasted?
• Does the quote arrive in plain English with links to T&Cs?

Fast, clear communication signals an organised back office—essential for property-management deadlines.

5 Killer Questions to Ask on the First Call

1. “Can you walk me through your standard clean, step by step?”
2. “What’s one recent job where something went wrong and how did you fix it?”
3. “Will the same technician return for follow-up visits?”
4. “How do you handle access if no one can be home?”
5. “May I see a copy of your insurance certificate before booking?”

A reputable team will answer without hesitation.

Ready to put us to the test?

We tick every box above—600+ five-star reviews, police-cleared staff, GECA detergents and a 72-hour written guarantee. Quotes lock in within 60 seconds and land straight in your inbox.

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